TERMS & CONDITIONS

GENERAL

By registering and accepting Pearlfume Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please email at [email protected] Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

ORDERS, PAYMENT & DELIVERY

For full delivery details please visit our shipping page.

For our full Returns Policy please visit our Returns Policy Page.

Pearlfume only sells 100% genuine products. We do not sell any fakes or copies.

During Stock Take there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.

Images are for illustration purposes only and may differ from the actual product received. Colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.

All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.

Pearlfume does not operate a price-matching policy.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.

We accept payment by credit/debit cards: Visa, Mastercard. Pearlfume will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details or full address details. Pearlfume reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.

Pearlfume reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

Once an order has been placed, Pearlfume are not able to guarantee that changes to an order can be made prior to the order being dispatched.

If Pearlfume is unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. Pearlfume will not be obliged to offer any additional compensation in any form for disappointment suffered.

If customs or import duties are charged once the parcel leaves the warehouse these charges must be paid for by the recipient of the parcel.

Refunds will be processed via the original payment method, unless otherwise agreed by management.

SECURITY

Pearlfume website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All card payments are processed secure electronic payment solutions. In accordance with GDPR we may pass your personal data to third parties who are authorised data processors or service providers. Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.